||2 of 2 people found the following review helpful.| Gave me some much needed information.|By Dr. Oceanfront|I needed to set up an ombudsman program and this was one of the books I used to gain some much needed information. The covers a lot of details, which I will list below.
Here is the table of contents:
Purpose, principles and procedures — Human resources problems and the need for ombudsmen||||"destined to become an essential resource for the field". |--Journal of the International Ombudsman Association, April 2011
"a highly readable volume with an extensive bibliography" --Sci Tech Book News, April 2011
-a highly reada
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong om...
[PDF.jf50] The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program Rating: 3.58 (437 Votes)
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You easily download any file type for your gadget.The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program | James T. Ziegenfuss Jr.. I was recommended this book by a dear friend of mine.
