||3 of 3 people found the following review helpful.| I am the chief of Medicine and Highly recommend this book just started reading it|By Parvez M.|I am the chief of Medicine and Highly recommend this book just started reading it , Appears to be well written I know I am going to recommend it to my colleagues at my hospital. HCAHPS is the bane of our life , But no choice have to work to improve the scores great reading towards a|From the Back Cover||“An incredible how-to care guide . . . This book is really a journey that reveals the pitfalls and pearls of such a monumental undertaking and why every health system needs to do the same.” |―David Feinberg, MD, MBA, P
Put relationship-centered communication at the forefront of care
Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relat...
[PDF.ot53] Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience (Business Books) Rating: 3.87 (775 Votes)
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