||0 of 0 people found the following review helpful.| Too basic|By Silvio Pellas Martinez|I felt it was too basic. The part about customer journey mapping was OK. The rest lacked depth and specificity.|0 of 0 people found the following review helpful.| Very helpful management advice|By Michelle Livingston|I purchased this book because my company assigned me to write blog posts fo|From the Back Cover||Learn to:
Move past “satisfaction” to engagement
Measure the financial return of engaged customers
Map your customer touchpoints
Create measurable customer change
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Gain, engage, and retain customers with positive experiences
A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for in...
[PDF.qc21] Customer Experience For Dummies Rating: 3.70 (521 Votes)
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You can specify the type of files you want, for your device.Customer Experience For Dummies | Roy Barnes, Bob Kelleher. I was recommended this book by a dear friend of mine.
