||0 of 0 people found the following review helpful.| Excellent|By Reno5Bling|This is a classic! I like all of "The big book..." series. I am a seasoned corporate trainer, but sometimes will refer to this book when I am mentoring new trainers or if I am looking to do something different. The only reason I am not giving 5 stars is because sometimes it is hard to find exactly what I am looking for in the book.|0 of 0 people found|From the Back Cover|Supervisors and trainers: turn your customer service reps into yourcompany's biggest asset! Because they're out there dealing with thepublic, frontline workers such as customer service representatives, salespeople, and technicians have the c
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the custom...
[PDF.qm54] The Big Book of Customer Service Training Games (Big Book Series) Rating: 4.82 (477 Votes)
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You can specify the type of files you want, for your device.The Big Book of Customer Service Training Games (Big Book Series) | Peggy Carlaw, Vasudha K. Deming. I was recommended this book by a dear friend of mine.
