(Download pdf ebook) What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service






 | #715015 in eBooks |  2008-06-12 |  2008-06-12 | File Name: B0026IUOAU

||0 of 0 people found the following review helpful.| this is a great read. Gives great insight into how to deal ...|By Kevin F|If you are in the customer service industry, this is a great read. Gives great insight into how to deal with the more difficult customers, or how to handle different customer situations.|1 of 1 people found the following review helpful.| Simplistic, yet effective!|

" What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service, including:

By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits ru...


[PDF.gx77]  What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
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What to Say to  Richard S. Gallagher pdf
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You easily download any file type for your device.What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service   |  Richard S. Gallagher. A good, fresh read, highly recommended.

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