[Free download] Great Customer Service on the Telephone (Worksmart Series)






 | #1229027 in eBooks |  1992-11-26 |  1992-10-31 | File Name: B002AMVDTI

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:

* handle irate customers
* end t...


[PDF.vt55]  Great Customer Service on the Telephone (Worksmart Series)
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You can specify the type of files you want, for your device.Great Customer Service on the Telephone (Worksmart Series)   |  Kristin Anderson. I was recommended this book by a dear friend of mine.

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