||4 of 4 people found the following review helpful.| Great advice for setting the right culture|By Oscar Rodriguez Gomez|This book is a great resource if you want to learn how to improve customer satisfaction or even train your staff in the non technical aspects of this matter.lots of examples, great experience and ideas on how to change the culture or mindset of your whole company.|3 of 3 people found the following review help||| |"At Zappos, many of our business decisions revolve around the customer. Lee Cockerell understands the importance of a great customer experience and shows you how to Deliver Happiness to your customers."|-Tony Hsieh, NY Times bestselling author of "
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.
Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps custo...
[PDF.ln87] The Customer Rules: The 39 Essential Rules for Delivering Sensational Service Rating: 4.67 (638 Votes)
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You can specify the type of files you want, for your device.The Customer Rules: The 39 Essential Rules for Delivering Sensational Service | Lee Cockerell. I was recommended this book by a dear friend of mine.
