||4 of 4 people found the following review helpful.| Great tools applicable for any size business!|By Melissa Mueller|I own and manage a busy and growing spa and salon in Ann Arbor (Vis-a-Vis Spa and Salon, if you’re in the area). For me, I found The Heart of Hospitality to be one of the most useful business books I’ve read in some time. I think any business that has customers (and that’s pretty much all of u||Editorial s
"Sooner or later, we're all in the hospitality business. I bet you'll find that Chapter 8 alone is worth the cost of the book." --Seth Godin, Author, What to Do When It's Your Turn
The Heart of Hospitality is a hospitality management and customer service resource like no other, an essential guide to navigating customer service and consumer trends in the hospitality industry and others. Created by leading customer service expert Micah Solomon, with a foreword by Ritz-Carlton President/COO Herve Humler and contributions from top professionals in the hospitality industry (restaurateurs Danny Meyer and [PDF.tz95] The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets Rating: 4.73 (477 Votes)
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You can specify the type of files you want, for your gadget.The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets | Micah Solomon. Just read it with an open mind because none of us really know.
