(Download free ebook) Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life






 | #1354413 in eBooks |  2016-08-02 |  2016-08-02 | File Name: B01HDVC8BM

||About the Author|
T. Scott Gross is a customer service/management expert with an expansive list of Fortune 500 clients. As an instrument-rated pilot and a certified Emergency Medical Technician, Scott has worked several fascinating jobs and he now p

In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he contemporizes his work by examining what’s wrong in the...


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