||0 of 0 people found the following review helpful.| UCLA HEALTHCARE = "Best in the West" and "One patient at a Time"|By Michael P. Richards|I am very proud to have been interviewed for this book and appear on page 237 as a UCLA Healthcare Patient Liaison in Emergency Medicine and as a retired Administrative Specialist, UCLA Radiological Sciences, Santa Monica-UCLA. Dr. Feinberg has created a motto of "one patient at a time" to|About the Author|Joseph A. Michelli, Ph.D., is the bestselling author of The Starbucks Experience and The New Gold Standard. He is an internationally sought-after speaker and organizational consultant who has been featured on The Glenn Beck Show and CNBC’
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[PDF.fj18] Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (Business Books) Rating: 4.96 (751 Votes)
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