||0 of 0 people found the following review helpful.| Best customer service likely starts with reading this book...|By P|A most instructive and well thought through analysis of why so many companies fail to give excellent customer service, spend too much on customer service infrastructure and miss out on revenue opportunity. Even better, they provide a template to adopt to turn the situation around. Excellent insight and powerful||"admirably straightforward book… refreshingly no-nonsense". (Financial Times , Thursday 27th March 2008)|From the Inside Flap|The Best Service Is No Service |Most customer service operations have it
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need ...
[PDF.fi61] The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs Rating: 4.92 (747 Votes)
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You can specify the type of files you want, for your gadget.The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs | Bill Price, David Jaffe. I was recommended this book by a dear friend of mine.
