||1 of 1 people found the following review helpful.| A must read!|By BQB|A must read for anyone in a leadership role in a service organization||“Heskett, Sasser, and Schlesinger have powerfully impacted our business vis-à-vis their body of work over the years. Drawing on their three lifetimes of academic and operating experience, this newest book, which demonstrates the
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.
The authors cover every aspect of optimal service leadership: the best hiring, training, and...
[PDF.gb06] What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Rating: 3.57 (515 Votes)
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You can specify the type of files you want, for your device.What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms | James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. A good, fresh read, highly recommended.
