||19 of 20 people found the following review helpful.| It's not Brain Surgery � So why is it so hard to do well?|By Jill Clardy|"Knock Your Socks Off" is an easy to read, well-organized, thorough introduction to the crucial aspects of providing excellent customer service. I kept it on the corner of my desk and read it during lunch hours. The 31 short chapters (approx. 150 pages) can be finished in just a week or two. I intend||"For workers routinely called on to fix what's broken, find what's lost and soothe the irate, this book is indispensable." -- Bizlife, Greensboro, NC, March 2003
With fresh batches of lively anecdotes, examples from the service trenches,upli
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.
[PDF.mr83] Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Rating: 3.65 (425 Votes)
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You can specify the type of files you want, for your gadget.Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) | Performance Research Associates. Which are the reasons I like to read books. Great story by a great author.
