||0 of 0 people found the following review helpful.| Five Stars|By Customer|Delivered in two days and its perfect for class!|0 of 0 people found the following review helpful.| Should be Required Reading!!|By Jim DeLille|This book should be required reading for all service organizations. There are too few companies these days that are truly dedicated to customer service. Ed high|| | "“Ed Horrell has captured the essence of values-based customer service in his book The Kindness Revolution. This is a must-read for any company interested in retaining both employees and customers.” -- Dan Cathy, Pre
"Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff -- often underpaid and badly overworked -- to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company.
That's no way to run a business, says customer service expert Ed Horre...
[PDF.dz25] The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service Rating: 4.94 (665 Votes)
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You can specify the type of files you want, for your gadget.The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service | Ed Horrell.Not only was the story interesting, engaging and relatable, it also teaches lessons.
