||3 of 3 people found the following review helpful.| Customer Service Excellence!|By O. Halabieh|In this book the authors outline an action plan, made up of nine elements, to "inculturate" service excellence (excerpted):
"1) Create the Service Improvement Team(...) Action Steps: a) Try to select 8 to 12 members at the most. b) Ensure that the team represents a cross-section of the organization c) Have as many senior l||"I recommend...to any company needing a 'how to' and 'can do' manual to implement service excellence in their organization." -- Richard A. Nunis, Retired Chairman, Walt Disney Parks & Resorts
"Many authors tell you why great customer service
A step-by-step guide to designing and implementing an amazing customer service culture
In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture ...
[PDF.xl52] Unleashing Excellence: The Complete Guide to Ultimate Customer Service Rating: 3.64 (799 Votes)
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You can specify the type of files you want, for your gadget.Unleashing Excellence: The Complete Guide to Ultimate Customer Service | Dennis Snow, Teri Yanovitch. I really enjoyed this book and have already told so many people about it!
