||1 of 1 people found the following review helpful.| John Dijulius Has Transformed Our Business|By J Stelzer|Want to turn your business into something truly world class? Read and employ the power of Secret Service. This book, in tandem with Dijulius' second titled "What's the Secret", have become a service excellence blueprint for our business. Of course, there are lots of other great books on the subject. But since we have deci||"DiJulius has written a very practical, informational book for those who want to make customers their highest priority." -- Mercury News, San Jose, CA April 2003
"It's a must-read if you're serious about providing unforgettable customer ser
“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is S...
[PDF.rd02] Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Rating: 3.66 (707 Votes)
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You easily download any file type for your device.Secret Service: Hidden Systems That Deliver Unforgettable Customer Service | John R. III DiJulius. I really enjoyed this book and have already told so many people about it!
